Case Study

Voice of the Business for Information Purposes

Who

A mid-sized pharmaceutical company.

Background

This client had key strategic goals, and was not harnessing technology to reach them. Many of the IS activities were reactive rather than proactive – and they knew they needed help. Trinzo was asked to facilitate communication between teams, and identify areas where the client could reduce the complexity, time and cost of doing business.

Challenges

  • Lack of alignment between teams due to conflicting priorities and multiple office locations
  • Evolving business needs meant that individual teams were regularly facing new challenges
  • Individuals were sometimes hesitant to discuss issues internally, and needed an independent facilitator to encourage this

Result

Provided a clear roadmap for the next 10 years. The project came in 5% under budget. Introduced change management strategies for future initiatives. Team now feels fully represented in the business and they are the ones driving the strategy forward.

Achievements

DISCOVERY

Collected insights from teams such as Tech Ops, Leadership, Manufacturing, Supply Chain, Pharmaceutical Development to uncover pain points, opportunities and expert perspectives.

We held:

THE WORKING SESSIONS APPROACH

We held multiple interactive workshops using a virtual collaborative platform, where we easily obtained key insights from remote teams.

As the teams were previously hesitant to digitise, this efficient way of working not only brought global teams together, it also exposed them to new technology.

MAPPING OUT THE FUTURE

After collaborating with each functional group, we created an effective IT roadmap. This plan had to be aligned with business goals, and carefully considered both technological advancements and availability.

While working on this project, we leveraged our advisory board to get expert insights on culture, IT integrations, operations and change management.

Voice of the Business for Information Purposes

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Bespoke eLearning Solutions

Our global client was in the middle of a remediation process. They were struggling with:, Inconsistent global procedures, Poor Validation Knowledge & Culture globally Siloed sites and business lines, Over 47 sites with multiple languages

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