Case Study
Bespoke eLearning Solutions
Who
How one client included sustainable learning as part of remediation processes
Background:
Our global client was in the middle of a remediation process. They were struggling with inconsistent global procedures, as well as poor validation knowledge and culture. Sites and business lines across the world were in silos, and there were over 47 sites with multiple languages.
Challenges:
Sustainable learning wasn’t just a ‘nice to have’ – it was essential. Without it, the client was susceptible to:
- Patient safety risks
- Non-compliant standards and open to regulatory challenges
- Lack of unified global approach
- Lack of codified knowledge
- Competing client/SME priorities
Result
Resolution of the 483 finding. All global employees were trained within 30 days with processes streamlined. Sustainable knowledge was developed. New global procedures and gap assessments were created
Achievements
Intervention
We worked in a way that was both low effort and low impact to the client.
- Established a team of validation and instructional design experts
- Completed value-learning outcome mapping.
- Carried out gap analysis on GSOP
- Developed 8 micro-learning eLearning modules on process validation in multiple languages.
Insights
- Objective support moves projects to conclusion faster.
- Silos can be formed within acquisition based global companies.
- Elearning complements the rollout of new procedures and processes, providing additional insights to learners.
- eLearning can be deployed globally.
Bespoke eLearning Solutions
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Voice of the Business for Information Purposes
To facilitate communication between teams, and identify areas where the client could reduce the complexity, time and cost of doing business. This client was not optimising technology to reach its strategic goals. Many of the IS activities were reactive rather than proactive – and they knew they needed help.
Leveraging Digital Capabilities
Trinzo partnered with a large multinational organisation to help resolve a number of key issues. The client struggled with a bloated headcount, non-standard work across sites, and a lack of global oversight. These issues had been growing incrementally over the years, due to fast growth and multiple acquisitions.